FAQs

General

• Can I change my pool over to be Freshwater?
• Is the product certified for health regulations?
• How do I order new ioniser rods (anodes)?
• Why do I have air bubbles in the cell?
• What happens if there is a problem with my system?
• What are the brown stains on the surface of my pool?

See all 11 articles

System Functions

• How do I do a backwash?
• What do I need to do to the controller when I need to vacuum to WASTE?
• My power has gone off at home, what happens to my unit?
• Why is my ION SET showing 10% I have not touched anything?
• What does FWD and REV mean?

Copper

• Can copper stain my pool surface?
• What is the typical life expectancy of the copper/silver rods?
• There's no copper in my pool what do I do?
• What are the copper levels in the water and is it harmful?
• My copper rods have blue/green staining on them?
• My hair has turned green what can I do to fix this?

Faults and Alerts

• What is LOW TDS - SEE MANUAL Alert?
• What is HIGH TDS - SEE MANUAL?
• What is WATER FLOW FAULT Alert?
• Why is my unit displaying LOW TDS – SEE MANUAL OR CHECK ION RODS during the initial start-up?
• What is CHECK IONISER RODS Alert?
• What is WATER TEMP LOW Alert?

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Water Testing & Chemistry

• Can I get my water tested by any pool shop?
• Why is my water cloudy?
• Can you add Magnesium or other minerals to the pool?
• What does it mean to shock my pool?
• What causes white flakes in the pool?
• How much salt would need to be added over a 6 month period?

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