FAQs

General

• What do I do during extreme weather events?
• My pump has no water in it
• Can I change my pool over to be Freshwater?
• Is the product certified for health regulations?
• How do I order new ioniser rods (anodes)?
• Why do I have air bubbles in the cell?

See all 15 articles

System Functions

• How do I do a backwash?
• What do I need to do to the controller when I need to vacuum to WASTE?
• My power has gone off at home, what happens to my unit?
• Why is my ION SET showing 10% I have not touched anything?
• What does FWD and REV mean?

Copper

• Can copper stain my pool surface?
• What is the typical life expectancy of the copper/silver rods?
• What are the copper levels in the water and is it harmful?
• My copper rods have blue/green staining on them?
• My hair has turned green what can I do to fix this?

Faults and Alerts

• What is LOW TDS - SEE MANUAL Alert?
• What is HIGH TDS - SEE MANUAL?
• What is WATER FLOW FAULT Alert?
• Why is my unit displaying LOW TDS – SEE MANUAL OR CHECK ION RODS during the initial start-up?
• What is CHECK IONISER RODS Alert?
• What is WATER TEMP LOW Alert?

See all 8 articles

Water Testing & Chemistry

• What are the 5 keys to maintaining water quality?
• Can I get my water tested by any pool shop?
• Why is my water cloudy?
• What is Water Balance?
• Can you add Magnesium or other minerals to the pool?
• What does it mean to shock my pool?

See all 16 articles